CPPCN 20260529001_Hardware Upgrade on EG5120

CPPCN 20260529001_Hardware Upgrade on EG5120

Product Change Notification

Tracking No.: CPPCN 20260529001
Notification Date: May 29, 2026



Dear Valued Customer,

This Product Change Notification (PCN) serves as formal notice that Guangzhou Robustel Co., Ltd. will implement a hardware update for the EG5120 series.

Due to the end-of-life status of the 16 GB eMMC component, the standard storage configuration will be upgraded to 64 GB eMMC to ensure long-term supply continuity. In addition to the standard 2 GB RAM models, new 4 GB RAM models will be introduced to support applications with higher performance requirements.

Please note that the previously announced 8 GB RAM variants have been canceled and will not be released due to upstream component supply adjustments.

Firmware version 2.4.105 or later is required for full compatibility with the upgraded hardware. Customers using custom Extend packages must obtain a recompiled package and complete the necessary validation before deployment.

This change will take effect on June 20, 2026. Please refer to Appendix I of the PCN for the applicable part-number and B-code migration table.

If you have any questions or require assistance with ordering, please feel free to contact us.

Sincerely,

The Product Management Team
Robustel
    • Related Articles

    • CPPCN 20260529002_Cancellation of Hardware Upgrade on EG5200 Series

      Product Change Notification Tracking No.: CPPCN 20260529002 Notification Date: May 29, 2026 Dear Valued Customer, This Product Change Notification (PCN) serves as formal notice that Guangzhou Robustel Co., Ltd. has decided to cancel the hardware ...
    • CPPCN 20260402001_Hardware Upgrade on EG5120 and EG5200

      Product Change Notification Tracking No.: CPPCN 20260402001 Notification Date: April 2, 2026 Dear Valued Customer, This Product Change Notification (PCN) serves as formal notice that Guangzhou Robustel Co., Ltd. plans to implement hardware upgrades ...
    • How to Reset Robustel EG Series Gateways to Factory Defaults?

      Overview This guide provides instructions for resetting a Robustel EG series gateway (e.g., EG5120, EG5200) running RobustOS Pro to its factory default state. A factory reset is a powerful troubleshooting step used when a device is inaccessible ...
    • CPPCN 2023071101_Changes in the box label

      Product Change Notification Tracking No.: CPPCN 2023071101 Notification Date: Jul 11, 2023 Dear Valued Customer, This Product Change Notification (PCN) serves as formal notice that Guangzhou Robustel Co., Ltd. will add a sub-label displaying the ...
    • CPPCN2025060401_RED DA Certification Adding & Firmware Upgrade_Notification_PCN

      Product Change Notification Tracking No.: CPPCN 2025060401 Notification Date: June 4, 2025 Dear Valued Customer, This Product Change Notification (PCN) serves as a formal notification that Guangzhou Robustel Co., Ltd. will implement the addition of ...