How to Update Firmware via RCMS
Prerequisites
1. Device must be:
- Registered in RCMS platform
- Connected to RCMS
- Online status
Update Process
Step-by-Step Instructions
1. Access RCMS platform
2. Locate the device:
- Through Groups navigation
- OR use "View All Devices" and search by:
- Serial number
- Device name
3. Navigate to Firmware tab:
- Can be found at device level
- OR at group level for bulk updates
4. Select Update Parameters:
- Choose Series
- Select Firmware
- Pick Version
- Click "Update" button
Important Notes
- Ensure device remains powered during update
- Update process includes automatic device reboot
- Monitor device status during update
- Update takes approximately 5-10 minutes
Troubleshooting
If the update fails:
- Verify device is still online
- Check RCMS connectivity