How to Activate E2C Trinity Software License

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Overview

E2C Trinity requires a valid software license to unlock its full functionality. This guide walks you through the simple three-step process of activating your license: navigate to the License Activation page, upload the License file (.lic), and confirm the activation. Once completed, your licensed features — such as increased tag counts, additional protocols, and more modules — will be immediately available.

Core Concepts & Glossary

Before You Start

Before you begin, ensure you have the following:

• A valid License file (.lic): Contact your Robustel sales representative to obtain the License file. You will need to provide your gateway's Device Identification (which is the same as the gateway's Serial Number, found on the License Activation page) to your sales contact. If you do not yet have a License file, reach out to your sales representative.
• Access to E2C Trinity: You must be able to log in to the E2C Trinity web interface.

Step-by-Step Configuration

Workflow Overview

Step 1: Navigate to the License Activation Page

Purpose: Access the software license activation interface where you can view your current license status and upload a new License file.

1. Log in to the E2C Trinity web interface.
2. In the left sidebar, expand System Settings.
3. Click License Activation.

The License Activation page displays:

• License Status card (left panel, typically showing Core Edition): Displays your current authorization type, authorization mechanism (Offline Authorization), expiration time, and your unique Device Identification. The Device Identification is the same as your gateway's Serial Number (SN). You can copy it using the Copy button — you will need to provide this ID to your sales representative when requesting a License file.
• Current Rights (right panel): Displays your current usage metrics including Device Tag Count, Configuration Tag Count, Device Count, Protocol Count, and Modules.
• Authorization Maintenance Record (bottom): Logs all license activation activities. This will be empty if no license has been activated yet.

Step 2: Upload the License File

Purpose: Import the License file (.lic) you received from your Robustel sales representative.

1. On the License Activation page, click the Upload License File button in the License Status card.
2. A file explorer dialog will open. Navigate to the folder where you saved the License file.
3. Ensure the file type filter is set to LIC File (*.lic).
4. Select your License file (typically named with your Device ID, e.g., 01570000126030008.lic) and click Open.

The system will read the License file and display the license details on the page.

Step 3: Confirm Activation

Purpose: Finalize the license activation to apply the new license entitlements to your E2C Trinity instance.

1. Confirm that the License file name displayed matches the file you received from your sales representative.
2. Click the Confirm Activation button.

3. The system will process the activation. Once complete, the page will refresh to show:
   • The updated edition badge (e.g., changed from Core Edition to Pro Edition).
   • Updated Current Rights metrics reflecting your new entitlements.
   • A new entry in the Authorization Maintenance Record table showing the activation time, License file name, version change, operator, and Success status.

Verification

After activation, verify that the license has been applied successfully:

1. Check that the edition badge at the top of the License Status card now shows your new edition (e.g., changed from Core Edition to Pro Edition).
2. Check the Current Rights cards — the limits for Device Tag Count, Configuration Tag Count, Protocol Count, and Modules should reflect your licensed values.
3. In the Authorization Maintenance Record table at the bottom, confirm there is a new entry with the status Success.

Troubleshooting

Appendix

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