Overview

This document provides instructions for viewing system event logs and exporting diagnostic data from the Robustel gateway's web management interface. The logging functionality helps monitor system operations, troubleshoot issues, and maintain security audits. You can view real-time logs directly in the interface or download comprehensive log files for detailed analysis.

What You Will Need

• Access to the Robustel web management interface
• Administrator-level credentials (username: admin)

Step-by-Step Configuration Guide

Step 1: Access the Debug Interface

1. Log in to the Robustel web management interface using administrator credentials
2. From the left navigation menu, click on 【Debug】 to access the system logging interface

3. The main display area will show real-time system event logs with timestamps and severity levels

Step 2: View and Filter Event Logs

1. Real-time Log Monitoring: The central panel displays continuous system events with:

• Timestamps (e.g., "2025-10-14 17:16:10")
• Event severity levels (debug, notice, error)
• Source components (e.g., e2c_n_framework, e2c_broker)
• Detailed message content

2. Filter Log Entries: Use the 【Refresh】 options to:

• Search for specific keywords or error codes
• Filter by severity level (debug, notice, error)
• Focus on specific system components

Step 3: Export System Log Files

1. Export Syslog Files:

• Locate the 【Syslog Files】 section
• Click the download button to save complete system log archives
• Files will be saved in standard syslog format for external analysis

2. Export Diagnostic Data:

• Navigate to the 【System Diagnostic Data】 section
• Click the red 【Download】 button to generate a comprehensive diagnostic package
• The download includes system configuration, status information, and detailed logs

Verification and Testing

1. Log Display Verification: Confirm that new system events appear in real-time in the log display panel
2. Export Verification:

• Check that downloaded files contain expected log data
• Verify file integrity and accessibility
• Ensure timestamps cover the required period

Troubleshooting/FAQ

Q1: Why can't I see any new log entries?

• Check system logging is enabled in configuration settings
• Verify the filter settings aren't excluding relevant entries
• Ensure the system is generating new events

Q2: The download button doesn't work. What should I check?

• Verify browser pop-up blockers aren't preventing downloads
• Check available storage space on the destination device
• Ensure proper connectivity between the gateway and your computer

Revision History