How to Generate System Diagnostic Data on RobustOS

How to Generate System Diagnostic Data on RobustOS

Overview

If you encounter any problems while using the Robustel device, please follow the steps below to troubleshoot.

Steps

1. Reproduce the problem

Please try to reproduce the problem as much as possible. If you cannot reproduce it, please save the scene where the problem occurred and proceed to step 2.

2. Generate diagnostic data

Navigate to WEBGUI - System - Debug - System Diagnostic Data - Generate. Please send the generated diagnostic data to technical support support@robustel.com


Note: The diagnostic data is encrypted due to a security concern.

Important

Analyzing device operation logs is a key troubleshooting tool, so effective troubleshooting relies on complete system operation logs. To ensure complete logs are available, please distinguish between two possible scenarios.
First, the device may reboot during the problem. Logs are saved to system RAM by default, which is temporary and will be cleared after the device reboots. In this case, please enable "Save to NVM" in WEBUI - Service - Syslog - Save position - NVM. Logs will be permanently saved to flash memory, even after the device reboots.
Note: Flash memory is limited, so please try to record device operation logs as soon as possible when the problem occurs.


Second, if you can be sure the device will not reboot when the problem occurs, logs can be stored in RAM by default, as is.

    • Related Articles

    • How to Generate System Diagnostic Data on RobustOS Pro

      Overview If you encounter any problems while using the Robustel device, please follow the steps below to troubleshoot. Steps 1. Reproduce the problem Please try to reproduce the problem as much as possible. If you cannot reproduce it, please save the ...

    • RobustOS SDK

      Robustel's router allows 3rd party to develop their applications. We provide a Software Development Kit (SDK), which offers a simple and fast way to implement customer-specific functions and applications. This SDK is compatible with the models listed ...

    • RobustOS Pro SDK

      Robustel's router allows 3rd party to develop their applications. We provide a Software Development Kit (SDK), which offers a simple and fast way to implement customer-specific functions and applications. This SDK is compatible with EG5100, LG5100, ...

    • How to Integrate WhatsApp Alarm Systems on RobustOS Pro Gateways

      In today's interconnected industrial environments, timely notifications about critical events can prevent costly downtime and rapid response to potential issues. As a leading provider of industrial IoT solutions, Robustel continues to innovate with ...

    • How to Configure APN on RobustOS Pro Gateways (EV8100, EG5100 Series, R1520LG, LG5100, EG5200, MG460)

      Overview This guide provides step-by-step instructions for configuring a custom Access Point Name (APN) on Robustel gateways running the RobustOS Pro system, including models such as EV8100, EG51xx series, R1520LG, LG5100, EG5200, and MG460. It ...