RCMS Cloud Support | RCMS Stack Support | |
RobustLink (Device Management) Functions | ||
Dashboard | ||
Total Devices by Status | Yes | Yes |
Device Connection Type | Yes | Yes |
Offline Devices | Yes | Yes |
Devices by Group | Yes | Yes |
Total Devices by Model | Yes | Yes |
Total Devices by Carrier | Yes | Yes |
Add/Remove Devices | ||
Add Devices Manually | Yes | Yes |
Add Devices in Bulk & View Import Status | Yes | Yes |
Remove Devices | Yes | Yes |
Export Device List | Yes | Yes |
Single Device Status | ||
Online Status | Yes | Yes |
Connection Type | Yes | Yes |
Device Information | Yes | Yes |
Data Usage | Yes | Yes |
Signal Strength | Yes | Yes |
Battery and Call Status (only for Ev8100 device) | Yes | Yes |
Connection History | Yes | Yes |
WAN/WWAN Latency | Yes | Yes |
Location (GPS or Cell) | Yes | Yes |
Device Reports | Yes | Yes |
System Data | Yes | Yes |
Link Data | Yes | Yes |
Cellular Data | Yes | Yes |
LAN Data | Yes | Yes |
Route Tables | Yes | Yes |
Firmware Version | Yes | Yes |
Installed Apps | Yes | Yes |
Syslog Generate & Export | Yes | Yes |
Single Device Management | ||
Firmware Over-the-Air (OTA) | Yes | Yes |
RobustOS Apps Over-the-Air (OTA) | Yes | Yes |
Configuration File Export | Yes | Yes |
Configuration Over-the-Air (OTA) | Yes | Yes |
Create and Apply Device Templates (Zero Touch) | Yes | Yes |
Pre-Defined Actions (Reboot, Switch Connection, etc) | Yes | Yes |
Remote Access (HTTPS, SSH, Telnet, RDP) | Yes | No |
Remote Command Line (CLI) Access | Yes | Yes |
Configure & Export Device Alerts | Yes | Yes |
View Call Records & Export Call Records (only for EV8100 device) | Yes | Yes |
Start Site Survey & View Survey Results/Survey History | Yes | Yes |
Enable/Disable Automatic Upload to RCMS Settings | Yes | Yes |
View Captive Portal Current Clients & Session History | Yes | Yes |
Group Device Management | ||
Assign Devices to Groups | Yes | Yes |
Assign Users to Device Groups | Yes | Yes |
Batch Firmware Over-the-Air (OTA) | Yes | Yes |
Batch RobustOS Apps Over-the-Air (OTA) | Yes | Yes |
Batch Configuration Over-the-Air (OTA) | Yes | Yes |
Create and Apply Device Templates (Zero Touch) | Yes | Yes |
Remote Reboot | Yes | Yes |
Configure & Export Device Alerts | Yes | Yes |
Device Location | ||
Full Device Location Tracking Based On LBS or Base Station | Yes | Yes |
View the Geographic Information of Device | Yes | Yes |
View the Location of Some Devices Based On the Filter | Yes | Yes |
Zero Touch | ||
Add Custom Device Templates (Zero Configuration) | Yes | Yes |
Edit, Copy, or Delete Device Templates | Yes | Yes |
Apply to Devices or Cancel Applications that Have Not Taken Effect | Yes | Yes |
Export Application Logs of Device Template | Yes | Yes |
Custom Report | ||
Add Custom Reports | Yes | Yes |
Edit or Delete Reports | Yes | Yes |
Edge2Cloud | ||
View Edge2Cloud Overview | Yes | Yes |
Add Custom Point Tables | Yes | Yes |
Edit or Delete Point Tables | Yes | Yes |
Export Point Table As an Excel File or JSON File | Yes | Yes |
Forward to Gateway & View Forward Status | Yes | Yes |
Export Point Table Forward Records | Yes | Yes |
Passenger WiFi | ||
View Passenger WiFi Overview | Yes | Yes |
Create Custom Portal Template | Yes | Yes |
Edit or Delete Template | Yes | Yes |
Export WiFi Session Report | Yes | Yes |
Add/Remove Devices to Template Group | Yes | Yes |
Add/Remove Users to Template Group | Yes | Yes |
Move Devices To Other Template Group | Yes | Yes |
Export Device List/Session History | Yes | Yes |
Configure Multi-language Template | Yes | Yes |
Set Session Settings on Devices | Yes | Yes |
Update Template on Devices | Yes | Yes |
View Current Clients | Yes | Yes |
View Latest Session History | Yes | Yes |
Alert Center | ||
View and Export Alert Events | Yes | Yes |
Mark Alert Events As Read | Yes | Yes |
Create Alert Rule | Yes | Yes |
Set Alert Level As Critical/Major/Minor/Notice Level | Yes | Yes |
Enable/Disable Alert Rule Display Status | Yes | Yes |
Device Tags | ||
Add Custom Tags | Yes | Yes |
Edit or Delete Tags | Yes | Yes |
User Activity Log | ||
View and Export Activity Logs | Yes | Yes |
View Alert Emails | ||
View and Export Alert Email Records | Yes | Yes |
Features | RCMS Cloud Support | RCMS Stack Support |
RobustVPN (Device Connectivity) Functions | ||
Dashboard | ||
Total Devices by VPN Status | Yes | Yes |
Total Users by VPN Status | Yes | Yes |
Available VPN Data Pool | Yes | No |
Total Devices by VPN Group | Yes | Yes |
Total VPN Enabled Devices Offline | Yes | Yes |
VPN Group Management | ||
Add VPN Group and Set VPN Region | Yes | Yes |
Add Devices to VPN Group | Yes | Yes |
Add Users to VPN Group | Yes | Yes |
Edit or Delete VPN Group | Yes | Yes |
Set VPN Group as Virtual IP only or Virtual IP + Subnet | Yes | Yes |
Start/Stop VPN | Yes | Yes |
Set VPN Group Data Limit | Yes | Yes |
Remote VPN Access with Desktop Client | Yes | Yes |
Configure Virtual Network Settings | Yes | Yes |
VPN Alerts | Yes | Yes |
VPN Connectivity Logs | Yes | Yes |
Use VPN to Operate and Maintain Endpoint Device | Yes | Yes |
Activity Log | ||
View and Export Activity Logs | Yes | Yes |
View Alert Emails | ||
View and Export Alert Email Records | Yes | Yes |
Features | RCMS Cloud Support | RCMS Stack Support |
Operations Console Functions | ||
Dashboard | ||
Installed Devices | Yes | Yes |
Online Devices of Installed Devices | Yes | Yes |
Total Data Used by Installed Devices (Rolling 30-day Statistics) | Yes | Yes |
Average Uptime (Rolling 30-day Statistics) | Yes | Yes |
Installations Performed (Rolling 30-day Statistics) | Yes | Yes |
Devices Location Map | Yes | Yes |
Goto Critical Sections by Shortcuts | Yes | Yes |
View the Current License Status | Yes | Yes |
Provisioning | ||
Create Scope of Work (SOW) | Yes | Yes |
Preview Scope of Work (SOW) | Yes | Yes |
Download Scope of Work (SOW) | Yes | Yes |
Edit or Delete Scope of Work (SOW) | Yes | Yes |
Installation | ||
Register Installation | Yes | Yes |
Edit or Delete Installation Records | Yes | Yes |
Tech Support | ||
Connection Diagnosis | Yes | Yes |
View and Export Rolling 30-Day Connection History | Yes | Yes |
View and Export Last 20 Connection Log Entries | Yes | Yes |
LED Test (only for devices that have USR LED) | Yes | Yes |
View and Export Results History of LED Test | Yes | Yes |
Generate the Remote Access Links | Yes | No |
View and Export Link History | Yes | No |
View SMS Test Documentation | Yes | Yes |
Wireshark Trace | Yes | Yes |
Speed Test | Yes | Yes |
View Port Status & Ping IP address/Domain Name | Yes | Yes |
Toggle DO & Set DO Schedule Settings | Yes | Yes |
Remote Triage | Yes | Yes |
Commercial | ||
View and Export Site List | Yes | Yes |
Edit or Delete Site List | Yes | Yes |
Total Data Usage Consumed by Installed Devices (Rolling 30-Day Commercial Data Usage) | Yes | Yes |
Total Installed Devices (Rolling 30-Day Commercial Data Usage) | Yes | Yes |
Average Estate-wide Data Usage (Rolling 30-Day Commercial Data Usage) | Yes | Yes |
Set Global Data Limit Settings | Yes | Yes |
View and Export the Cumulative Data Usage of Site | Yes | Yes |
View and Export the Uptime of Site | Yes | Yes |
Add & Remove Scheduled Report or Manual Report | Yes | Yes |
Enable Report Status | Yes | Yes |
View & Export Report List | Yes | Yes |
Estate Logs | ||
View and Export Logs | Yes | Yes |
Set Event Priority Settings | Yes | Yes |
Enable or Disable Event | Yes | Yes |
Set Event Notification Settings | Yes | Yes |
Settings | ||
Auto-Installation Settings | Yes | Yes |
Batch Auto-Install | Yes | Yes |
RCMS Platform Wide Functions | RCMS Cloud Support | RCMS Stack Support | ||
Account & User Functions | ||||
User Management | Invite new users, change roles/permissions and disable access. | Yes | Yes | |
Role Management | Create new roles/permissions to limit/add functionality | Yes | Yes | |
License Management | Allocate licenses to a device or in bulk & purchase new licenses | Yes | No | |
Billing History | A historical view of purchases and allocations by device and date | Yes | No | |
Platform Support Functions | ||||
Platform Notifications | Maintenance, critical item and update notifications upon login | Yes | No | |
Release Notes | A historical list of platform release notes by date and version | Yes | No | |
FAQ | Simple troubleshooting questions for self-service support | Yes | No | |
Downloadable Resources | Downloadable documentation and tools | Yes | No | |
RCMS App Center | ||||
Firmware Library | View and download the latest firmware and release notes | Yes | Yes | |
RobustOS Apps Library | View all available RobustOS Apps and download documentation only | Yes | Yes | |
E2C Apps Library | View and download the latest E2C Apps and release notes | Yes | Yes | |
Custom Apps | Upload and manage any custom developed RobustOS Apps | Yes | Yes | |
Integration Functions | ||||
OpenAPI | Integrate RCMS into third-party software using OpenAPI Calls | Yes | Yes | |
Distributor & Re-seller Tools | ||||
Customer Management | Invite and allocate customers under your account for easy monitoring | Yes | Yes | |
Customer License Management | Allocate licenses to customers or enable/disable online payments | Yes | No | |
RCMS Rebates | View and export distributor's rebate and usage records received from downstream companies | Yes | No | |
Customer Notifications | Create custom platform notifications just seen by your customers | Yes | Yes | |
Custom App Management | Upload custom RobustOS Applications to be used by your customers | Yes | Yes | |
Custom Alert Emails | Customise email alerts from RCMS to your branding | Yes | Yes | |
Platform Re-branding | Change the platform logo and module names to match your brand | Yes | Yes | |