RCMS Cloud vs. RCMS Stack: Introduction and Feature Comparison
1. Introduction & Background
The Robustel Cloud Manager Service (RCMS) is a modular IoT cloud platform designed to simplify the management of Robustel devices. It provides a centralized interface for monitoring, configuring, and troubleshooting devices at scale. To meet diverse business requirements, Robustel offers two primary deployment models:
- RCMS Cloud: A fully managed Software-as-a-Service (SaaS) platform hosted by Robustel. It provides the most comprehensive feature set, including advanced commercial tools and automated platform updates.
- RCMS Stack: A technical-centric version of the platform. It focuses on core device management and network operations, stripping away the commercial billing and licensing modules for organizations that require a streamlined technical tool.
2. Target Audience & Application Scenarios
RCMS Cloud
- Target Audience: Distributors, Re-sellers, and Enterprises requiring a turn-key solution.
- Application Scenarios:
- Commercial Distribution: Ideal for partners who need to manage downstream customer accounts, allocate device licenses, and track rebates.
- Managed Services: Suitable for businesses that want a hassle-free environment with built-in support resources like FAQs and automatic release notifications.
RCMS Stack
- Target Audience: Large Enterprises and Managed Service Providers (MSPs).
- Application Scenarios:
- Technical Infrastructure: Best for organizations that focus solely on the technical health and connectivity of their device fleet without the need for platform-integrated billing.
- Private Environments: Often preferred by users who want a dedicated technical management stack for specific operational projects.
3. Detailed Feature Comparison Matrix
The following tables highlight the availability of features across both platforms. Items where the two platforms differ are indicated to assist in decision-making.
Features | RCMS Cloud Support | RCMS Stack Support | ||
RobustLink (Device Management) Functions | ||||
Dashboard | ||||
Total Devices by Status | Yes | Yes | ||
Device Connection Type | Yes | Yes | ||
Offline Devices | Yes | Yes | ||
Devices by Group | Yes | Yes | ||
Total Devices by Model | Yes | Yes | ||
Total Devices by Carrier | Yes | Yes | ||
Add/Remove Devices | ||||
Add Devices Manually | Yes | Yes | ||
Add Devices in Bulk & View Import Status | Yes | Yes | ||
Remove Devices | Yes | Yes | ||
Export Device List | Yes | Yes | ||
Single Device Status | ||||
Online Status | Yes | Yes | ||
Connection Type | Yes | Yes | ||
Device Information | Yes | Yes | ||
Data Usage | Yes | Yes | ||
Signal Strength | Yes | Yes | ||
Battery and Call Status (only for Ev8100 device) | Yes | Yes | ||
Connection History | Yes | Yes | ||
WAN/WWAN Latency | Yes | Yes | ||
Location (GPS or Cell) | Yes | Yes | ||
Device Reports | Yes | Yes | ||
System Data | Yes | Yes | ||
Link Data | Yes | Yes | ||
Cellular Data | Yes | Yes | ||
LAN Data | Yes | Yes | ||
Route Tables | Yes | Yes | ||
Firmware Version | Yes | Yes | ||
Installed Apps | Yes | Yes | ||
Syslog Generate & Export | Yes | Yes | ||
Single Device Management | ||||
Firmware Over-the-Air (OTA) | Yes | Yes | ||
RobustOS Apps Over-the-Air (OTA) | Yes | Yes | ||
Configuration File Export | Yes | Yes | ||
Configuration Over-the-Air (OTA) | Yes | Yes | ||
Create and Apply Device Templates (Zero Touch) | Yes | Yes | ||
Pre-Defined Actions (Reboot, Switch Connection, etc) | Yes | Yes | ||
Remote Access (HTTPS, SSH, Telnet, RDP) | Yes | No | ||
Remote Command Line (CLI) Access | Yes | Yes | ||
Configure & Export Device Alerts | Yes | Yes | ||
View Call Records & Export Call Records (only for EV8100 device) | Yes | Yes | ||
Start Site Survey & View Survey Results/Survey History | Yes | Yes | ||
Enable/Disable Automatic Upload to RCMS Settings | Yes | Yes | ||
View Captive Portal Current Clients & Session History | Yes | Yes | ||
Group Device Management | ||||
Assign Devices to Groups | Yes | Yes | ||
Assign Users to Device Groups | Yes | Yes | ||
Batch Firmware Over-the-Air (OTA) | Yes | Yes | ||
Batch RobustOS Apps Over-the-Air (OTA) | Yes | Yes | ||
Batch Configuration Over-the-Air (OTA) | Yes | Yes | ||
Create and Apply Device Templates (Zero Touch) | Yes | Yes | ||
Remote Reboot | Yes | Yes | ||
Configure & Export Device Alerts | Yes | Yes | ||
Device Location | ||||
Full Device Location Tracking Based On LBS or Base Station | Yes | Yes | ||
View the Geographic Information of Device | Yes | Yes | ||
View the Location of Some Devices Based On the Filter | Yes | Yes | ||
Zero Touch | ||||
Add Custom Device Templates (Zero Configuration) | Yes | Yes | ||
Edit, Copy, or Delete Device Templates | Yes | Yes | ||
Apply to Devices or Cancel Applications that Have Not Taken Effect | Yes | Yes | ||
Export Application Logs of Device Template | Yes | Yes | ||
Custom Report | ||||
Add Custom Reports | Yes | Yes | ||
Edit or Delete Reports | Yes | Yes | ||
Edge2Cloud | ||||
View Edge2Cloud Overview | Yes | Yes | ||
Add Custom Point Tables | Yes | Yes | ||
Edit or Delete Point Tables | Yes | Yes | ||
Export Point Table As an Excel File or JSON File | Yes | Yes | ||
Forward to Gateway & View Forward Status | Yes | Yes | ||
Export Point Table Forward Records | Yes | Yes | ||
Passenger WiFi | ||||
View Passenger WiFi Overview | Yes | Yes | ||
Create Custom Portal Template | Yes | Yes | ||
Edit or Delete Template | Yes | Yes | ||
Export WiFi Session Report | Yes | Yes | ||
Add/Remove Devices to Template Group | Yes | Yes | ||
Add/Remove Users to Template Group | Yes | Yes | ||
Move Devices To Other Template Group | Yes | Yes | ||
Export Device List/Session History | Yes | Yes | ||
Configure Multi-language Template | Yes | Yes | ||
Set Session Settings on Devices | Yes | Yes | ||
Update Template on Devices | Yes | Yes | ||
View Current Clients | Yes | Yes | ||
View Latest Session History | Yes | Yes | ||
Alert Center | ||||
View and Export Alert Events | Yes | Yes | ||
Mark Alert Events As Read | Yes | Yes | ||
Create Alert Rule | Yes | Yes | ||
Set Alert Level As Critical/Major/Minor/Notice Level | Yes | Yes | ||
Enable/Disable Alert Rule Display Status | Yes | Yes | ||
Device Tags | ||||
Add Custom Tags | Yes | Yes | ||
Edit or Delete Tags | Yes | Yes | ||
User Activity Log | ||||
View and Export Activity Logs | Yes | Yes | ||
View Alert Emails | ||||
View and Export Alert Email Records | Yes | Yes | ||
Features | RCMS Cloud Support | RCMS Stack Supoort | ||
RobustVPN (Device Connectivity) Functions | ||||
Dashboard | ||||
Total Devices by VPN Status | Yes | Yes | ||
Total Users by VPN Status | Yes | Yes | ||
Available VPN Data Pool | Yes | No | ||
Total Devices by VPN Group | Yes | Yes | ||
Total VPN Enabled Devices Offline | Yes | Yes | ||
VPN Group Management | ||||
Add VPN Group and Set VPN Region | Yes | Yes | ||
Add Devices to VPN Group | Yes | Yes | ||
Add Users to VPN Group | Yes | Yes | ||
Edit or Delete VPN Group | Yes | Yes | ||
Set VPN Group as Virtual IP only or Virtual IP + Subnet | Yes | Yes | ||
Start/Stop VPN | Yes | Yes | ||
Set VPN Group Data Limit | Yes | Yes | ||
Remote VPN Access with Desktop Client | Yes | Yes | ||
Configure Virtual Network Settings | Yes | Yes | ||
VPN Alerts | Yes | Yes | ||
VPN Connectivity Logs | Yes | Yes | ||
Use VPN to Operate and Maintain Endpoint Device | Yes | Yes | ||
Activity Log | ||||
View and Export Activity Logs | Yes | Yes | ||
View Alert Emails | ||||
View and Export Alert Email Records | Yes | Yes | ||
Features | RCMS Cloud Support | RCMS Stack Supoort |
Operations Console Functions | ||
Dashboard | ||
Installed Devices | Yes | Yes |
Online Devices of Installed Devices | Yes | Yes |
Total Data Used by Installed Devices (Rolling 30-day Statistics) | Yes | Yes |
Average Uptime (Rolling 30-day Statistics) | Yes | Yes |
Installations Performed (Rolling 30-day Statistics) | Yes | Yes |
Devices Location Map | Yes | Yes |
Goto Critical Sections by Shortcuts | Yes | Yes |
View the Current License Status | Yes | Yes |
Provisioning | ||
Create Scope of Work (SOW) | Yes | Yes |
Preview Scope of Work (SOW) | Yes | Yes |
Download Scope of Work (SOW) | Yes | Yes |
Edit or Delete Scope of Work (SOW) | Yes | Yes |
Installation | ||
Register Installation | Yes | Yes |
Edit or Delete Installation Records | Yes | Yes |
Tech Support | ||
Connection Diagnosis | Yes | Yes |
View and Export Rolling 30-Day Connection History | Yes | Yes |
View and Export Last 20 Connection Log Entries | Yes | Yes |
LED Test (only for devices that have USR LED) | Yes | Yes |
View and Export Results History of LED Test | Yes | Yes |
Generate the Remote Access Links | Yes | Yes |
View and Export Link History | Yes | Yes |
View SMS Test Documentation | Yes | Yes |
Wireshark Trace | Yes | Yes |
Speed Test | Yes | Yes |
View Port Status & Ping IP address/Domain Name | Yes | Yes |
Toggle DO & Set DO Schedule Settings | Yes | Yes |
Remote Triage | Yes | Yes |
Commercial | ||
View and Export Site List | Yes | Yes |
Edit or Delete Site List | Yes | Yes |
Total Data Usage Consumed by Installed Devices (Rolling 30-Day Commercial Data Usage) | Yes | Yes |
Total Installed Devices (Rolling 30-Day Commercial Data Usage) | Yes | Yes |
Average Estate-wide Data Usage (Rolling 30-Day Commercial Data Usage) | Yes | Yes |
Set Global Data Limit Settings | Yes | Yes |
View and Export the Cumulative Data Usage of Site | Yes | Yes |
View and Export the Uptime of Site | Yes | Yes |
Add & Remove Scheduled Report or Manual Report | Yes | Yes |
Enable Report Status | Yes | Yes |
View & Export Report List | Yes | Yes |
Estate Logs | ||
View and Export Logs | Yes | Yes |
Set Event Priority Settings | Yes | Yes |
Enable or Disable Event | Yes | Yes |
Set Event Notification Settings | Yes | Yes |
Settings | ||
Auto-Installation Settings | Yes | Yes |
Batch Auto-Install | Yes | Yes |
RCMS Platform Wide Functions | RCMS Cloud Support | RCMS Stack Support | ||||
Account & User Functions | ||||||
User Management | Invite new users, change roles/permissions and disable access. | Yes | Yes | |||
Role Management | Create new roles/permissions to limit/add functionality | Yes | Yes | |||
License Management | Allocate licenses to a device or in bulk & purchase new licenses | Yes | No | |||
Billing History | A historical view of purchases and allocations by device and date | Yes | No | |||
Platform Support Functions | ||||||
Platform Notifications | Maintenance, critical item and update notifications upon login | Yes | No | |||
Release Notes | A historical list of platform release notes by date and version | Yes | No | |||
FAQ | Simple troubleshooting questions for self-service support | Yes | No | |||
Downloadable Resources | Downloadable documentation and tools | Yes | No | |||
RCMS App Center | ||||||
Firmware Library | View and download the latest firmware and release notes | Yes | Yes | |||
RobustOS Apps Library | View all available RobustOS Apps and download documentation only | Yes | Yes | |||
E2C Apps Library | View and download the latest E2C Apps and release notes | Yes | Yes | |||
Custom Apps | Upload and manage any custom developed RobustOS Apps | Yes | Yes | |||
Integration Functions | ||||||
OpenAPI | Integrate RCMS into third-party software using OpenAPI Calls | Yes | Yes | |||
Distributor & Re-seller Tools | ||||||
Customer Management | Invite and allocate customers under your account for easy monitoring | Yes | Yes | |||
Customer License Management | Allocate licenses to customers or enable/disable online payments | Yes | No | |||
RCMS Rebates | View and export distributor's rebate and usage records received from downstream companies | Yes | No | |||
Customer Notifications | Create custom platform notifications just seen by your customers | Yes | Yes | |||
Custom App Management | Upload custom RobustOS Applications to be used by your customers | Yes | Yes | |||
Custom Alert Emails | Customise email alerts from RCMS to your branding | Yes | Yes | |||
Platform Re-branding | Change the platform logo and module names to match your brand | Yes | Yes | |||
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