Run a Diagnostics Check in Operations Console

Run a Diagnostics Check in Operations Console

Use Diagnostics Check in Operations Console to investigate an online device's connectivity. The results include recent connection history and connection log entries, helping you review when the device connected.

Before you begin: Sign in to the correct RCMS company with access to Operations Console. Identify the device by its serial number and check that it is online.

Run a diagnostics check

  1. Select Operations Console in the top navigation and open Tech Support.
  2. Open Diagnostics Check.
  3. Enter the device serial number and select START.
  4. Review the results, including connection history and the recent connection log entries.

The view covers a rolling 30-day connection history and displays the last 20 connection log entries. Compare the times with the reported issue to focus your investigation.

If the device is offline, restore connectivity before running the check.