Run a speed test from Operations Console to inspect network performance for an online device. The result is displayed on the test page so you can use it while investigating a connection issue.
Before you begin: Sign in to the correct company with access to Operations Console. Identify the device by its serial number and confirm that running a test is appropriate for the connection and data plan.
Run the test
- Open Operations Console > Tech Support, then select Speed Test.
- Enter the device serial number and use the status check control to check whether it is online.
- For an online device, select the test method and choose START TESTING.
- Wait for the test to finish and review the result displayed on the page.
Record the result before leaving the page: it is not saved after switching to another page. If the device is offline, restore its connectivity before starting the test.