Question

Why does my device frequently appear offline and online in RCMS?

Answer

This issue is often connected to the keepalive interval. If the interval exceeds the network operator's idle timeout, the TCP connection might be terminated, making the device seem offline. For those who require consistent connection stability, it is advisable to shorten the keepalive interval (for example, to 500 seconds) to ensure a steadier connection display. This adjustment does not impact the device's actual communication, and the default setting remains appropriate for most users.