Use Wireshark Trace in Operations Console to capture network traffic from an online device for troubleshooting. After the capture completes, download the exported file for analysis.
Before you begin: Sign in to the correct RCMS company with Operations Console access. Identify the device and the interface relevant to the issue, and make sure the device is online.
Capture and download a trace
- Open Operations Console > Tech Support and select Wireshark Trace.
- Enter the device serial number and use the status check control. For an online device, RCMS retrieves the available interfaces.
- Choose the interface and capture settings needed for the investigation, then select Start.
- Review the capture status on the page. After it completes, select the red download control in the top-right navigation.
- Check the export progress and download the completed file.
Warning: Packet captures can contain sensitive network data. Store the trace securely and share it only with authorised people.
For the capture tool on a device's RobustLink page, see Capture Device Network Traffic in RobustLink.