When you contact Robustel Support, include your device model and firmware version. This helps us confirm that the instructions match your device and narrow down the issue faster.
Connect to the device CLI over SSH. For connection instructions, see Get started with the RobustOS CLI.
At the device CLI prompt, enter:
status systemRead device_model and firmware_version in the output. The output can also include the hardware version and serial number. Remove sensitive identifiers before sharing the output outside your support request.
To display the firmware version alone, enter:
verThese CLI examples have been checked on an R5030 running RobustOS 5.6.0. Available commands and output can vary by model and firmware.
Open Status > Internet Status and note the active link, IP address, gateway and DNS information. If your network uses IPv6, include the IPv6 details as well.
Open Status > Modem Status. Where available, note the registration state, network provider, network type and signal strength. For a 4G or 5G connection, also note RSRP, RSRQ and SINR when they are shown.
Connect to the device CLI over SSH, then enter:
status cellularOn an R5030 running RobustOS 5.6.0, the output includes fields such as modem_status, current_sim, registration, operator, network_type, and signal measurements. Fields and values depend on the device, firmware and network conditions. A registered cellular network alone does not confirm Internet access.
Cellular output can include IMEI, IMSI, ICCID and other sensitive information. Remove or mask those identifiers before sharing it.
A screenshot of the relevant Status page can also help. Before you share it, check that it does not show passwords, private keys or other sensitive information.