How to Connect Your Device to RCMS

How to Connect Your Device to RCMS

Overview

This guide describes how to connect your Robustel device to the Robustel Cloud Manager Service (RCMS)
You will learn how to prepare the hardware, add the device to the cloud platform, and enable the connection via the Web interface, CLI, or SMS
This process is essential for centralized remote management and monitoring of your gateways

What You'll Need

Hardware List: 

  1. 1 x Robustel Gateway (e.g., R1520)
  2. 1 x Active SIM card with data and SMS capabilities
  3. Power supply and relevant cables

Software/Firmware:

RCMS APP: Installed by default. The configuration path is located at WEBUI > Services > RCMS. If missing, download it from the Robustel Support Portal > Device Series > Model > APP Download

Account Access:  Valid login credentials for the RCMS Cloud Platform

Step-by-Step Configuration Guide

Step 1: Ensure Internet Connectivity

1. Insert the SIM card into the device.
2. By default, the WWAN link is configured to connect automatically.
3. Verify the connection by logging into the WebUI and checking the status page for an assigned IP address.

Step 2: Add Device to the RCMS Platform

2. Navigate to Add/Remove Devices and click the ADD button.

3. Enter the device SN and MAC (or IMEI), found on the device label.
4. Select the Device Area (e.g., East Asia, Europe, North America) closest to your region for optimal performance.
5. Select the correct Device OS and click Save.

Step 3: Enable RCMS on the Device

You can enable RCMS using one of the three methods below:

Method A: Via WebUI

1. Login to the device WebUI (default: https://192.168.0.1).
2. Navigate to Services > RCMS.
3. Set the Enable button to ON.
4. Click Submit > Save and Apply.

Method B: Via CLI (SSH)

1. Access the device CLI via SSH.
2. Execute the following commands:
  1. set rcms enable true
  2. config save_and_apply

Method C: Via SMS

1. Send a text message to the device's SIM card using the following format:
  1. username:password;set rcms enable true;config save_and_apply
2. If successful, the device will reply with "OK".


Verification & Testing

To confirm the connection is successful:
1. Check Device Status: Navigate to the WebUI status page to see if the RCMS state is "Connected".
2. Check RCMS Portal: In the RCMS cloud dashboard, verify the device icon has turned green (Online).


Troubleshooting / FAQ

Q: Why does the debug log show "Device IOT HUB try register failed"?
A: This usually indicates a communication error. Common causes include:
  1. No Internet Access: Go to System > Tool > Ping and try to ping 8.8.8.8. If it fails, check your SIM card (ensure it is not a VPDN card without internet access) or your office firewall.
  2. NTP Sync Failure: RCMS uses SSL, which requires an accurate system time. Check Services > NTP to ensure the time is synced.
  3. Wrong Server Address: Ensure the RCMS Environment is set to RCMS Cloud International under Services > RCMS.


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