How to Set Up Remote Syslog Logging

How to Set Up Remote Syslog Logging

Overview

Configuring remote syslog allows the gateway to send its system log messages to a centralized syslog server for unified storage and analysis. This facilitates centralized monitoring, troubleshooting, and long-term audit trail keeping. This document guides you through enabling remote syslog forwarding on the Robustel gateway via the web management interface.

What You Will Need

Prerequisites

  • A Robustel Gateway
  • A computer with access to the gateway's Web management interface
  • Administrator account (e.g., admin) privileges
  • A pre-configured and operational syslog server (IP: 192.168.0.35, Port: 514)

Step-by-Step Configuration Guide

Step 1: Log In and Navigate to Syslog Settings

  1. Use a browser to log in to the gateway's Web management interface.
  2. In the left-hand navigation menu, locate and click on [Syslog] under the [System] section to access the system log configuration page.

Step 2: Configure Remote Syslog Parameters

On the "System Log Settings" form, configure the following parameters:

  1. Log to Remote: Locate the "Log to Remote"option and toggle the switch to the ON position.
  2. Add Identifier (Optional): Locate the "Add Identifier"option. It is recommended to keep this enabled (toggle set to ON) to facilitate log sequence tracking.
  3. Set Remote Server IP Address: In the "Remote IP address" field, enter the IP address of your syslog server: 192.168.0.35.
  4. Set Remote Server Port: In the Remote port field, enter the UDP port number on which your syslog server is listening, typically 514.

Step 3: Save the Configuration

After verifying all settings, scroll down and click the blue Submit button at the bottom of the form to save and apply the configuration.

Verification and Testing

  1. Check Syslog Server: The primary verification method is to check the configured syslog server (192.168.0.35). You should see log messages arriving from the gateway's IP address shortly after configuration.

Troubleshooting/ FAQ

Q1: The configuration is submitted, but no logs are received on the syslog server. What could be wrong?

A1: Please check the following:

  • Network Connectivity: Ensure there is IP network connectivity between the gateway and the syslog server (192.168.0.35). Use the ping command from the gateway's diagnostic tools if available.
  • Firewall Rules: Verify that firewalls between the gateway and the syslog server allow UDP traffic on port 514(or the custom port you configured).
  • Syslog Server Configuration: Confirm that the syslog service is running correctly on the server (192.168.0.35) and is listening on the specified port (514).
  • IP/Port Accuracy: Double-check the "Remote IP Address" and "Remote Port" settings for typos.

Q2: What is the purpose of the "Add Identifier" option?

A2: Enabling "Add Identifier" includes a sequential number in each log message sent to the remote server. This helps in detecting gaps or lost log messages during transmission or storage on the server side, which is valuable for audit and precise troubleshooting.

Revision History

Version

Date

Author

Description of Changes

1.0

2025-10-11

Tony Li

Initial document creation.



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