Operations Console lets you find and manage remote access links for a device using its serial number. Use it when you need to access a device service during support work.
Before you begin: Sign in to the correct RCMS company with Operations Console access. Identify the target device and ensure the required service and device credentials are available.
Warning: Remote access links provide a path to device services. Share links and credentials only with authorised people and remove links that are no longer needed.
Find remote access links
- Open Operations Console > Tech Support and select Remote Access.
- Enter the device serial number and select START to retrieve its access link information.
- Review the links shown. Use the available controls to generate a link or remove a link that is no longer needed.
You can also manage device access links from RobustLink > Remote Access. For link validity and lifecycle instructions, see Create and Manage Remote Access Links in RobustLink.