Passenger WiFi shows the clients currently connected to a portal device and the session history for devices in a portal template. Use these views to investigate guest connectivity and export session records when needed.
Before you begin: Sign in to the company account containing the portal and open RobustLink.
View current clients
- Open Passenger WiFi > Portal Manager and select the portal template.
- Open Devices, find the device and select its Current Clients entry.
- Review the connected client count, SSID and available client details. If the device supports 5 GHz, select the 5 GHz view to inspect those clients.
The client list can show details such as MAC and IP addresses, access point frequency and session time. Use the session time and access point details to focus an investigation.
View and export session history
- Open the portal template's Session History tab. Ended sessions appear with the newest records first.
- Select the records you need and select EXPORT, or choose EXPORT ALL for all records in the list.
- Select the red download control in the top-right navigation to check export progress and download the Excel file.
Session history is retained for the last three months. Moving or removing a device from the template affects which session records appear in the template; see Manage Passenger WiFi Portal Devices in RCMS.
Warning: Client and session records can contain identifying information. Store exported records securely and share them only with authorised people.