FAQ
Can I use the Robustel versions of Node-RED and Grafana as standalone software without installing E2C Trinity?
The Node-RED and Grafana packages provided by Robustel are designed as supporting components for E2C Trinity, including E2C Factory, E2C Field, and E2C Facility. Robustel Node-RED is a customized version that can only be accessed through E2C Trinity. ...
R5020 Upgrade Path from RobustOS 3.1.x to RobustOS 5.x
Overview R5020 devices running RobustOS 3.1.x cannot be upgraded directly to RobustOS 5.x in all cases. Devices running firmware versions earlier than v3.1.8 must first be upgraded to v3.1.8 before upgrading to RobustOS 5.x. Applicable Product R5020 ...
RCMS Cloud vs. RCMS Stack: Introduction and Feature Comparison
1. Introduction & Background The Robustel Cloud Manager Service (RCMS) is a modular IoT cloud platform designed to simplify the management of Robustel devices. It provides a centralized interface for monitoring, configuring, and troubleshooting ...
NTTドコモ3G終了とRobustel EC25-Jの互換性
技術アドバイス：NTTドコモ3G終了とRobustel EC25-Jの互換性 日付: 2026年2月26日 件名: EC25-Jモジュール搭載Robustelルーターの継続サービス確認 NTTドコモは2026年4月に3G（FOMA）ネットワークを廃止する予定であり、ロバステルは日本で展開されている当社の現在の製品ポートフォリオ、特にQuectel EC25-Jモジュールを利用した製品ポートフォリオが廃止後のネットワーク環境に完全に互換性があることを正式に確認したいと思います。 ...
Robustel Smart Roaming V2/V3: Product Support List & Setup Guide
Article Overview Smart Roaming is a critical feature for Robustel devices, enabling intelligent switching between multiple carrier networks to ensure stable and continuous connectivity. This functionality is available in two versions: Smart Roaming ...
Why is router's LAN IP changed?
This is likely because you are using a RobustVPN + Pushed Subnet VPN Group. The subnet is usually 192.168.10.0/28. With this option, the RobustVPN manager can access the devices on the subnet from anywhere. Please check if your device has Service -> ...
Why does my device frequently appear offline and online in RCMS?
Question Why does my device frequently appear offline and online in RCMS? Answer This issue is often connected to the keepalive interval. If the interval exceeds the network operator's idle timeout, the TCP connection might be terminated, making the ...
Does the cellular gateway support entering a PIN code?
Yes, supported, please navigate the WEBUI to Interface -> Cellular -> SIM -> General Settings -> PIN Code, and entering the PIN code of the SIM card accordingly.
Can link failover when signal is poor?
Yes, you need to install lm-csq.rpk. When CSQ is lower than the set threshold, the link will be switched.
Can I use a private Docker image registry?
A: Yes, RCMS Docker Manager supports adding both public Docker Hub and your private Docker image repositories, facilitating the management and deployment of internally developed applications.
Which Robustel gateway models are supported by RCMS Docker Manager?
A: RCMS Docker Manager primarily supports Robustel edge computing gateways running RobustOS Pro with Docker functionality, such as the EG5120 series. For specific supported models, please refer to official Robustel documentation or contact technical ...
Can I limit who can see my devices?
A: By using device groups you can limit the amount of access registered users on your account can have with certain devices. For example if you have a specific set of devices that can only be handled by a senior employee you can only assign that user ...
Why is my device showing as unregistered?
A: The status column in the device view screen shows if a device has ever been able to successfully connect to RCMS. If a device is Unregistered then no other information will flow to the platform. If you are sure your device has an internet ...
Can I add devices to RCMS in bulk?
A: Devices can be added in RCMS individually or in batches. To add devices in batches click the arrow button next to the ADD button in Add/Remove devices to show the Batch Import option. From there you can download a .xlsx template that can be ...
Is Docker installed on my device by default?
A: No, but it will be automatically installed when the Container Monitoring App is installed. You don't need to install it manually.
Can I activate the RCMS App via SMS?
A: Yes, for devices already in the field it is possible to install and activate the RCMS App remotely using SMS
Where can I get the latest RCMS App?
Where can I get the latest RCMS App? You can obtain the latest RCMS App from either of the following locations: Robustel Knowledge Base Navigate to Robustel Knowledge Base → APP Download. Select your device series and download the latest RCMS App ...
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