Assign users to a device group so the people responsible for a set of devices can work with that group. You can also enable alert emails for individual group users. Each user's available actions depend on their role and permissions.

Before you begin

• Sign in to RCMS and select your company. You need permission to manage the device group and its users.
• Create the device group and add the user to your company account. See Create a Device Group and Invite a User to Your RCMS Company Account.

Add a user to a device group

1. Open RobustLink > Device Groups and select the group.
2. Open the Users tab and click Add.
3. Find and select the user to add. Check the account and role shown in the list, then click Add.
4. Check that the user appears in the group's user list.

For example, search for a maintenance team member and select the checkbox beside their account. In the example below, the selected account has the Operator(Default) role. Confirm the account and its role before clicking Add.

Enable alert notifications

Configure the sending mail server under Account > Company Account. In the group's Users tab, enable Notify User for the user who should receive alerts at their registered email address. For details, see Configure Alert Emails in RCMS.

To review sent alert notifications, see View and Export Alert Email Records in RobustLink.