How to
Upload a Custom App to RCMS App Center
Upload a custom app to App Center to make your app package available in your RCMS library for remote device management. Specify the device series and compatibility information so users can identify the intended package. Important: An app uploaded to ...
Find Firmware and Apps in RCMS App Center
App Center is the RCMS library for finding Robustel firmware and apps, as well as custom apps available to your company. Use it to inspect a package and its version history before planning a device update. Before you begin Sign in to RCMS and select ...
RCMS How to
This RCMS How-To section provides practical configuration guides and usage cases to help customers smoothly operate RCMS. Please click the button below to access. Get RCMS How To Article
How to Install and Activate RCMS via SMS on Robustel Gateways
Overview At present, there are many devices in customers' production environments which use legacy platforms such as RobustLink 2.0 or RobustVPN 1.0. Before December 2019, Robustel devices were not shipped with the Robustel Cloud Manager Service ...
Why does my device frequently appear offline and online in RCMS?
Question Why does my device frequently appear offline and online in RCMS? Answer This issue is often connected to the keepalive interval. If the interval exceeds the network operator's idle timeout, the TCP connection might be terminated, making the ...
How to Enable RCMS via Configuration File
Overview This guide explains how to configure RCMS settings using a config.xml file, which can be deployed via: Web UI USB drive Complete RCMS Configuration Block <rcms> <enable>true</enable> <rlink_enable>true</rlink_enable> ...
Can I use a private Docker image registry?
A: Yes, RCMS Docker Manager supports adding both public Docker Hub and your private Docker image repositories, facilitating the management and deployment of internally developed applications.
Which Robustel gateway models are supported by RCMS Docker Manager?
A: RCMS Docker Manager primarily supports Robustel edge computing gateways running RobustOS Pro with Docker functionality, such as the EG5120 series. For specific supported models, please refer to official Robustel documentation or contact technical ...
Why is my device showing as unregistered?
A: The status column in the device view screen shows if a device has ever been able to successfully connect to RCMS. If a device is Unregistered then no other information will flow to the platform. If you are sure your device has an internet ...
Can I activate the RCMS App via SMS?
A: Yes, for devices already in the field it is possible to install and activate the RCMS App remotely using SMS