Operations Console
Find Device Remote Access Links in Operations Console
Operations Console lets you find and manage remote access links for a device using its serial number. Use it when you need to access a device service during support work. Before you begin: Sign in to the correct RCMS company with Operations Console ...
Configure Auto-Installation in Operations Console
Auto-Installation creates installation records for new devices added to RCMS using the settings you define in Operations Console. Use it when the same installation details should be recorded automatically for newly added devices. Before you begin: ...
Create an Estate Report in Operations Console
Operations Console reports bring selected estate events together for review. Create a scheduled report for recurring monitoring or a manual report for a specific period. Before you begin: Sign in to the correct RCMS company with Operations Console ...
View and Export Estate Logs in Operations Console
Estate Log records Operations Console events from installation and maintenance activities. Review the logs to investigate events across installed devices, or export records for follow-up. Before you begin: Sign in to the correct RCMS company with ...
Run an LED Test in Operations Console
Use the LED Test in Operations Console to help identify an online device at a site. The test makes the device's USR indicator flash and records the result in the test history. Before you begin: Sign in to the correct RCMS company with access to ...
Capture a Wireshark Trace in Operations Console
Use Wireshark Trace in Operations Console to capture network traffic from an online device for troubleshooting. After the capture completes, download the exported file for analysis. Before you begin: Sign in to the correct RCMS company with ...
Run a Speed Test in Operations Console
Run a speed test from Operations Console to inspect network performance for an online device. The result is displayed on the test page so you can use it while investigating a connection issue. Before you begin: Sign in to the correct company with ...
View Site Data Usage and Uptime in Operations Console
Operations Console's Commercial views help you compare installed devices by site, data usage and uptime. Use them to identify devices consuming more data or experiencing extended periods without an RCMS connection. Before you begin: Sign in to the ...
Run a Diagnostics Check in Operations Console
Use Diagnostics Check in Operations Console to investigate an online device's connectivity. The results include recent connection history and connection log entries, helping you review when the device connected. Before you begin: Sign in to the ...
Register a Device Installation in Operations Console
Register an installation in Operations Console to keep the device and site details together. The installation list helps teams track deployed devices and return to the recorded site information later. Before you begin: Sign in to the correct RCMS ...
Create a Scope of Work in Operations Console
A Scope of Work (SOW) records the software and hardware requirements for installing a set of routers. In Operations Console, create one to give installers a consistent description of the device series, firmware, apps and other installation details. ...