RobustLink
Configure Device Data Reporting in RobustLink
Data Management lets you adjust how often a device captures status data and uploads it to RCMS. Use it to balance the detail needed for monitoring against network data usage. The settings are applied to the selected device through RobustLink. ...
Reboot a Device Remotely in RobustLink
Remote Actions lets you send supported maintenance commands to a connected device through RobustLink. You can use it to reboot an online router when troubleshooting without visiting the site. After the reboot, check that the device returns online. ...
Find Device Locations in RobustLink
Device Locations displays devices on a map so you can see where a fleet is deployed and find devices by group or online status. Use it when you need a geographic view of devices across sites and want to open a device's details. Before you begin Sign ...
Create a Custom Device Report in RobustLink
Custom Reports lets you choose which device status fields to display in a reusable report template. Use it to focus on the information needed for a task, such as checking cellular modem status, instead of reviewing the full status report. Once ...
Batch Import Devices into RobustLink
Batch import lets you add multiple devices to your RCMS company account using a spreadsheet. It is useful when onboarding a fleet: prepare the device details once, import the file, and review the result in RobustLink. Adding devices to RCMS is one ...
Create an Alert Rule in RobustLink
Alert Center collects device alerts and lets you define rules for conditions you want to monitor. A rule specifies the target device groups, severity and trigger conditions, helping you identify events that need attention across your devices. Before ...
Create and Apply Device Tags in RobustLink
Device tags are labels that help you identify related devices in RobustLink. For example, you can label devices by site, project or purpose. This article shows how to create a tag and add it to a device. Create a device tag Sign in to your RCMS ...
Create a Device Group in RobustLink
Create a device group in RobustLink to organise devices and manage them together in RCMS Cloud. This guide covers creating a group and assigning devices to it. What is a device group? A device group brings related devices together in one place. For ...
How to Configure Email Alerts for Device Connectivity and Power Loss in RCMS
Overview In mission-critical IoT applications, immediate awareness of a device going offline is essential for minimizing downtime. This guide explains how to configure Robustel Cloud Manager Service (RCMS) to send email notifications when a gateway ...
How to Configure Alert Emails in Robustel Cloud Manager Service (RCMS)?
Overview This guide explains how to configure email alerts within the Robustel Cloud Manager Service (RCMS). Users who have already configured their SMTP server settings but are still not receiving email notifications for device alerts (such as ...
How to Update Firmware via RCMS
Prerequisites 1. Device must be: Registered in RCMS platform Connected to RCMS Online status Update Process Step-by-Step Instructions 1. Access RCMS platform 2. Locate the device: Through Groups navigation OR use "View All Devices" and search by: ...
Can I limit who can see my devices?
A: By using device groups you can limit the amount of access registered users on your account can have with certain devices. For example if you have a specific set of devices that can only be handled by a senior employee you can only assign that user ...
Can I add devices to RCMS in bulk?
A: Devices can be added in RCMS individually or in batches. To add devices in batches click the arrow button next to the ADD button in Add/Remove devices to show the Batch Import option. From there you can download a .xlsx template that can be ...