RobustLink
Delete a Passenger WiFi Portal Template
Delete a Passenger WiFi portal template when it is no longer needed. Before deleting it, remove all devices from the template's device list. Warning: Removing devices can affect the portal service and removes their session history from that ...
Switch a Device Connection Type in RobustLink
Use Remote Actions to change a supported device's connection type when you need to switch its active network connection remotely. Warning: Switching the connection can interrupt remote access. Confirm the target network is configured and available, ...
Test EV8100 Voice Calls in RobustLink
Voice Call Test lets you run a manual test or schedule automatic tests for an EV8100's voice calling capability. Review the test history to investigate connection issues over time. Before you begin: Sign in to the RCMS company containing the EV8100 ...
View EV8100 Call Records in RobustLink
Call Records shows the voice call history for an EV8100 device. Use it to review call activity and investigate failed calls. Before you begin: Sign in to the RCMS company containing the EV8100 and identify the device. Voice functions must be enabled ...
Run a Device Site Survey in RobustLink
Site Survey lets you start a device survey and review its uploaded results and history in RobustLink. Use it to inspect the survey results from a device without visiting the site. Before you begin: Sign in to the correct RCMS company and check that ...
Manage Apps for a Device Group in RobustLink
Update or uninstall an app across selected devices in a RobustLink group when the same change is needed on several devices. Check the app update history to follow the results. Before you begin: Sign in to the correct company and identify the group ...
Update Firmware for a Device Group in RobustLink
Update firmware for selected devices in a RobustLink device group when you need to deploy a compatible version across a fleet. Select the target series, version, devices and reboot timing, then review the update history. Before you begin: Sign in to ...
Create and Manage Remote Access Links in RobustLink
Remote Access creates temporary links for accessing supported device services through a browser. Use a time-limited link when you need remote access to a device interface, and remove the link when it is no longer required. Before you begin: Sign in ...
Configure eSIM Failsafe Settings in RobustLink
eSIM Failsafe settings let you configure the connectivity checks used by a supported device. Adjust the ping target and timing to suit the network on which the device operates. Before you begin: Use a device with an eSIM chip or pluggable eSIM card, ...
Manage Device eSIM Profiles in RobustLink
Use eSIM Configuration in RobustLink to review the installed profiles on a supported device, add a profile from your eSIM provider and switch the active profile when required. Before you begin: The device must have an eSIM chip or pluggable eSIM ...
Configure Passenger WiFi Client Alert Messages
Passenger WiFi can show a message to guests when they re-authenticate after reaching a Wi-Fi data or session-time limit. Configure the message so guests understand why they cannot continue their session until the allowance resets. Before you begin: ...
Reset Passenger WiFi Portal Data Usage
Passenger WiFi tracks data usage for a portal and its member devices. Reset the counters immediately or configure an automatic monthly reset to align the display with your reporting cycle. Warning: An immediate reset sets the displayed portal and ...
Configure Passenger WiFi Portal Languages in RCMS
Passenger WiFi can present portal content in multiple languages. Add and enable translations so guests can select a language, and choose the default language shown when they open the portal. Before you begin: Sign in to the correct RCMS company, open ...
View Passenger WiFi Clients and Session History
Passenger WiFi shows the clients currently connected to a portal device and the session history for devices in a portal template. Use these views to investigate guest connectivity and export session records when needed. Before you begin: Sign in to ...
Manage Passenger WiFi Portal Devices in RCMS
A Passenger WiFi portal template can contain multiple devices. Add devices when expanding a deployment, move them between templates or remove them when they no longer use the portal. Before you begin: Sign in to the correct RCMS company and identify ...
Configure Passenger WiFi Session Limits in RCMS
Passenger WiFi session settings let you control guest usage on selected portal devices. You can set session time, data and bandwidth limits and specify when allowances reset. Before you begin: Sign in to the correct RCMS company and identify the ...
View and Export Passenger WiFi Portal Statistics
Passenger WiFi portal statistics help you review device availability, client sessions and data usage for a portal template. Use the overview to monitor activity across the devices assigned to that portal and export chart data for further analysis. ...
Update a Passenger WiFi Portal Template in RCMS
Edit a Passenger WiFi portal template when its welcome content, terms or Wi-Fi settings need to change. Saving the template updates the settings in RCMS; update the selected devices to send the revised template to them. Before you begin: Sign in to ...
Create a Passenger WiFi Portal Template in RCMS
A Passenger WiFi portal template defines the welcome page guests see when they connect to your Wi-Fi network. In RCMS, you can configure the page content and select the routers that will use it. For example, a transport operator can present a welcome ...
Edit Device Information in RobustLink
Update a device's information in RobustLink when its name or description no longer reflects where or how it is used. Clear device information helps your team find the correct device in RCMS. Before you begin: Sign in to the RCMS company account ...
Run a Device Comms Check in RobustLink
Use Comms Check to send a communication check to an online device and review the result in RobustLink. It can also help a person at the site identify the device by observing its USR indicator. Before you begin: Sign in to the company account ...
Manage Installed Device Apps in RobustLink
Use a device's Apps page in RobustLink to update an app, check installed apps, change their status or remove an app that is no longer needed. The update history shows the progress of these operations. Before you begin: Sign in to the company account ...
Capture Device Network Traffic in RobustLink
Use the Capture Tool to collect network packets from an online device when investigating a connectivity problem. Download the capture file for analysis after the capture stops. Before you begin: Sign in to the company account containing the device, ...
Generate a Device Configuration File in RobustLink
Generate a configuration file from an online device when you need to review or download its current configuration. The file can be kept as a record before making further configuration changes. Before you begin: Sign in to the company account ...
Schedule a Device Report in RobustLink
Schedule a device report to generate a file at regular intervals. You can review previously generated reports and optionally send report notifications by email. Before you begin: Sign in to the company account containing the device. Choose a report ...
View Alert Logs for a Device in RobustLink
A device's alert log brings its alert records into the device details page. Use it when investigating events for one device; for a fleet-wide view, use Alert Center. Before you begin: Sign in to the company account containing the device and open ...
Move Devices to a Device Group in RobustLink
Move devices into a group to organise them by site or project and manage them with the appropriate group. You can select multiple devices and move them together. Before you begin: Sign in to the correct RCMS company account with permission to manage ...
Rename a Device Group in RobustLink
Device groups bring related devices together for monitoring and management. Rename a group when its site or purpose changes so that your team can identify it more easily. Before you begin: Sign in to the RCMS company account containing the group, ...
Review and Update an Alert Rule in RobustLink
An alert rule defines which device groups and reported conditions RCMS monitors. Review a rule to check its scope and conditions, temporarily disable it while making changes, and enable it again when the updated settings are ready. Before you begin: ...
Copy, Edit and Export an Edge2Cloud Point Table
An Edge2Cloud point table stores the points and connection information used by a gateway. Copy a table as a starting point for another device, edit an existing table when its point definitions change, or export it for reference or reuse. Before you ...
Edit or Remove a Custom Device Report in RobustLink
A custom report template selects the device data fields you want to see together. Edit a template when your monitoring needs change, or remove a custom template you no longer need. Open the report from a device's Reports tab to view its data. Before ...
Forward an Edge2Cloud Point Table to a Gateway
Forward an Edge2Cloud point table to a gateway when you are ready to use the defined points on that device. RCMS lets you select target gateways and review the result of the operation. Before you begin Sign in to RCMS, select your company and open ...
Create an Edge2Cloud Point Table in RCMS
In RCMS Edge2Cloud, a point table groups the data points and connection details you want to use with a gateway. Create a table to organise those points in one place before forwarding it to a gateway. Before you begin Sign in to RCMS, select your ...
Create a Device Group Report in RobustLink
Device group reports bring selected data from devices in a group into a downloadable report. Use a one-time report to investigate a period, or schedule reports to review device traffic, signal and connection history regularly. Before you begin Sign ...
Add Users to a Device Group in RobustLink
Assign users to a device group so the people responsible for a set of devices can work with that group. You can also enable alert emails for individual group users. Each user's available actions depend on their role and permissions. Before you begin ...
View and Export Alert Email Records in RobustLink
Use View Alert Emails to review email notification records for device alerts and export them for follow-up. This helps you trace notifications associated with a device group and a time period. Before you begin Sign in to RCMS, select your company and ...
View and Export Device System Logs in RobustLink
System logs record device events that can help you investigate connection or operational problems. In RobustLink, you can view and export real-time logs or generate a historical log for a device. Before you begin Sign in to RCMS, select your company ...
View Device Alerts in RobustLink
Alert Center brings device alerts together so you can identify affected devices, review when an event occurred and assess its alert level. Use this page to investigate events across your device fleet. Before you begin Sign in to RCMS, select your ...
View Device Information and Connection Status in RobustLink
Use a device's Information page to check its connection, firmware and usage history in one place. This helps you identify the device and review its recent network activity before troubleshooting or managing it remotely. Before you begin Sign in to ...
Find and Export Devices in RobustLink
Use the device list in RobustLink to find a device, check its status and export device information for inventory review or reporting. Before you begin Sign in to RCMS, select your company and open RobustLink. Your account needs access to the devices ...
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